Dealing with Conflict

Conflict is not the problem. Handling it badly is. Ten practical modules give you a calm, repeatable way to cool the moment, hear what is really going on, mediate the hard cases, and design recurring friction out of the work.

About the course

Conflict handled well is one of the most underrated leadership skills there is. This course gives you a calm, repeatable method for the moments most managers dread: the heated disagreement, the simmering feud between two of your people, the person who is hard to work with. Across ten practical modules you will learn to read a conflict accurately, cool the heat, listen so people feel heard, mediate fairly, and then fix the structural causes so the same friction stops coming back.

Curriculum

11 Chapters · 89 Lessons

1. (Included in full purchase)
  DWC Module 01 - Conflict Without the Damage
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  CALM Cycle Worksheet
4. (Included in full purchase)
  Conflict or Just Friction Check
5. (Included in full purchase)
  Default Reaction Audit
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 02 - Name It Before You Tame It
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  Conflict Triage Log
4. (Included in full purchase)
  Fault Line Finder Card
5. (Included in full purchase)
  Symptom to Source Map
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 03 - Cool the Heat
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  PAUSE Protocol Card
4. (Included in full purchase)
  Reappraisal Script
5. (Included in full purchase)
  Trigger Map
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 04 - Listen Like It Matters
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  HEAR Method Card
4. (Included in full purchase)
  Hard Conversation Planner
5. (Included in full purchase)
  Positions to Interests Translator
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 05 - Pick Your Move
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  Leaders Four Anchor Checklist
4. (Included in full purchase)
  Response Dial Selector
5. (Included in full purchase)
  Style Self Audit
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 06 - Trade_ Don-t Battle
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  Agreement and Commitment Record
4. (Included in full purchase)
  Negotiation Prep Sheet
5. (Included in full purchase)
  TRADE Method Card
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 07 - The Third Chair
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  Mediation Session Plan
4. (Included in full purchase)
  Neutrals Self Check
5. (Included in full purchase)
  SPACE Method Card
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 08 - The Difficult Few
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  4D Response Card
4. (Included in full purchase)
  Behaviour Not Label Worksheet
5. (Included in full purchase)
  Boundary Setting Script
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 09 - Where Work Breeds Friction
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  Decision Conflict Protocol
4. (Included in full purchase)
  Hotspot Map
5. (Included in full purchase)
  Rules of Engagement Charter
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  DWC Module 10 - Designing Conflict Out
2. (Included in full purchase)
  Lesson Notes
3. (Included in full purchase)
  90 Day Conflict Resilience Plan
4. (Included in full purchase)
  Conflict Resilient Culture Scorecard
5. (Included in full purchase)
  Fair Performance Conversation Planner
6. (Included in full purchase)
  Knowledge Check
7. (Included in full purchase)
  Think Deeper
1. (Included in full purchase)
  GPA Field Guide - The Real Nature of Conflict
2. (Included in full purchase)
  GPA Field Guide - Why Conflict Isn-t the Enemy
3. (Included in full purchase)
  GPA Field Guide - Diagnosing Workplace Conflict
4. (Included in full purchase)
  GPA Field Guide - Emotional Intelligence Under Pressure
5. (Included in full purchase)
  GPA Field Guide - Active Listening as a Discipline
6. (Included in full purchase)
  GPA Field Guide - Five Ways to Respond to Conflict
7. (Included in full purchase)
  GPA Field Guide - Negotiating Agreements That Hold
8. (Included in full purchase)
  GPA Field Guide - Mediation and Facilitation Essentials
9. (Included in full purchase)
  GPA Field Guide - Handling Difficult Behaviour
10. (Included in full purchase)
  GPA Field Guide - Conflict in Teams
11. (Included in full purchase)
  GPA Field Guide - Conflict in Projects
12. (Included in full purchase)
  GPA Field Guide - Conflict in Decisions
13. (Included in full purchase)
  GPA Field Guide - The Communication That Resolves
14. (Included in full purchase)
  GPA Field Guide - Conflict During Change
15. (Included in full purchase)
  GPA Field Guide - Conflict Across Cultures
16. (Included in full purchase)
  GPA Field Guide - Conflict in Performance Management
17. (Included in full purchase)
  GPA Field Guide - Leading Through Disagreement
18. (Included in full purchase)
  GPA Field Guide - Preventing Conflict by Design
19. (Included in full purchase)
  GPA Case File - Resolving the Cloud War at Microsoft

£49 on its own. £99 for everything.

Take Dealing with Conflict on its own for £49, or join the membership and unlock every course in Go Performance Academy, plus everything we add, for £99 a year.

£49.00

Enroll now

Turn conflict into progress.